Your first question is well over a year old now and isn't likely to gain votes now unless there's something that necessitates an update to the question.
I see there are a few delete comments asking for clarification, which you've given. I'm guessing there's a balance of -2 votes because people might see this question as more of a complaint against your IT help desk rather than being a question seeking a goal that can be addressed.
You have an answer, which gained up-votes, and you've marked that as being accepted.
Your second question is relatively new (at 150 views), and you have an even balance there (at time of writing). Bear in mind that you may get some downvoting because you're essentially chasing information that isn't yet due (or at least that's the impression of the question). You've clearly defined what goals you have for the question, so it could be a matter of time before you get some more views (most users here seem to come from the USA).